Refund policy

Each order is printed on demand and non-refundable. A return can only be made should the item(s) arrive damaged.

Damaged on arrival

Each order is printed on demand using the utmost care and packaged by experienced staff. Therefore damages are extremely unlikely. If they do occur, rest assured that we will work with you to make it right, at no extra charge. 

You can return and exchange items if they are defective on arrival or if you have received the wrong item. Requests for returns and exchanges must be submitted within 24 hours of delivery and receipt. Therefore, please inspect your items immediately upon delivery. 

Please send photos of the damaged item clearly documenting the defect to info@ankefrohlich.com so that we can verify the damage and approve your request. 

If your request is approved, we may request a return of the item before sending a replacement. In that case, you will receive an email with shipping instructions and a free return shipping label, and we will process a new order once we receive your item. If we decide that a return is unnecessary, a replacement order will be issued right away and you will be notified about the order status and shipment. 

Refunds 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@ankefrohlich.com.